Social channels have become the medium of choice for millions of customer interactions. Every business needs a strategy that will continuously evolve.
Having a presence on these channels is an essential part of your customer lifecycle strategy; for active listening, monitoring and engaging with a vast audience of prospects and customers.We help you create a proactive strategy that will promote your brand, identify and nurture prospects, keep customers happy, address recurring questions or common issues and importantly keep on top of complaints.
"Unhappy customers post a staggering 879 million messages each year on social channels" (according to Sentiment Metrics) we can help you manage your customer interactions in the social-sphere.
Our experts help you understand where your social contacts are in the sales cycle and guide you into developing relevant content to respond appropriately.